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User Experience Research and Service Design
Nutritious blog-nuggets below. Hope you enjoy!
Blog / Writing experiments...
For me, supporting team collaboration is all about confidence building. Confidence in new ways of working. Confidence that we’re heading in the right direction. Teams need a safe and positive space to explore and to try things. To sketch out half-thought-through ideas and have the team around them fill in the details. The type of...
“Cock up – not conspiracy”
A friend once used this phrase to describe some particular work muddle I was dealing with. I was being paranoid about folks trying to mess with me. It looked deliberate. In my mind, they were scheming – and I was their intended victim. > “Don’t worry so much. It’s a cock-up – not a conspiracy!”...
Hey – new places to live with your email
Digital design is about place-making. The creation, maintenance, optimisation, de-commissioning… of spaces in the digital realm. Sometimes these places are just amazing. Usable and useful – yes! But more than that. They can feel like they bring out the very best in us. Just like with architecture of real world spaces, digital design creates spaces...
IAC20 – Materials and slides
I’m participating in IAC20 this year. Naturally it’s now an online thing. Here’s a link to the workshop materials and my slides… … which might make not a lot of sense unless you watch the talk (on or after the 1st May). Hope you’re doing ok Andrew x
Design Thinking Mindsets
(What are they? Can they help unlock new ways of working?) Popularised by IDEO, Design Thinking is a toolset, a process, a methodology and a way of approaching design that prioritises empathy, co-design and experimentation. It’s a distillation of the most learnable and teachable aspects of their design practice. The promise is this: Think like...
How to survive as an introverted UX designer
Ahhhh extraverts! They dole out their views without invitation or evidence. They like their take on things so much they forget to check whether it’s relevant to the room they are in. They show up ill-prepared, EVERY TIME. Winging it. Making stuff up as they go. “Talking talking talking…” I find myself thinking, “But…! You’re...
UX Bristol – slides and materials
I’m running a workshop today on Interaction Modes at UX Bristol. A link to my slides and materials is here. Enjoy! If you find this stuff interesting, or if you have a question – do please get in touch. I look forward to chatting with you.
Visualising the others
Our technology often isolates us. We become a single person, using a disembodied service. Often it’s just me and an app on my smart phone. We lose sight of the humans behind the service. We lose sight of the other customers that the service is having to deal with. So what? – you might ask....
Classifying interaction modes
Here’s eight of my favourite examples of interaction modes – and how you could classify them. Mode Description Create/Consume Focused/Peripheral Composing When writing an email or a tweet, the interface will often prove a modal view that supports the user’s need to focus on their composition Create Focused Editing When editing or changing data, the...
The value of UX
Your poor UX is costing you $4m per week in lost sales Like it or not big scary numbers are a great way to get attention (at the beginning of a presentation for example). You might not like it because big scary numbers don’t often bear much scrutiny – and are based on a bunch...